The Operations Manager (OM) will take responsibility of the operational management and delivery of all facilities management services delivered at all Company locations. This includes the effective management of all hard and soft facility management tasks.
This is an active and visible role requiring excellent internal and external customer relationship and supplier management skills. Working as part of a team within the business, the OM will be expected to positively contribute to the performance of the business by engendering a culture of customer care.
Position Objectives
To develop and maintain facility management procedures and protocols that ensures the effective and efficient management of Company assets.
To ensure that a Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our Company assets.
Key Functions
a) Develop and implement transparent facility management guidelines, policies and procedures - including procurement methods, pre-qualified contractors, payments, Health & Safety etc
a) Coordinates facility management activities to ensure all tasks progress on schedule and within prescribed budget
b) Plan, direct, coordinate and budget activities concerned with facility management including maintenance of structures, facilities, and systems.
c) Regularly report to the Real Estate Manager and other Senior Company Executives on the status of Facility Management programs by means of schedule updates, meeting minutes, financial records and other reports
d) Develop and maintain a continuous improvement mindset to service delivery that generates “added value” to the business. Continuously review key performance indicators (KPI's), best practice, and review benchmarks.
e) Manage Facility Management staff, reviewing their deliverables and continuously developing their knowledge and capabilities. Develop and implement a training program for all staff.
f) Chair meetings and find resolution to issues and coordinate between multiple stakeholders
g) Ensure that stakeholder and customer expectations are met or exceeded on all areas of the business and the Owner’s best interests are represented with respect to contractual and technical issues
h) Participate in the ongoing due diligence process of all preferred contractors and other 3rd party services used. Carry out regular reviews of contract performance against budget and plans. Review, implement and evaluate remedial action
i) Lead and promote value engineering programs that effectively reduce the operational expenses of the Company assets while continuing to achieve high standards of customer care
j) Evaluation and management of internal and external resourcing requirements to support facility management activities. Allocate manpower and planning for the projects, determining workload, delegating assignments, and training, monitoring and evaluating performance
k) Prepare monthly and adhoc management reports for all programs and properties - including achievements, budget tracking, variations etc
Job Details
| Date Posted: | 2015-04-13 |
| Job Location: | Doha, Qatar |
| Job Role: | Management |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Management |
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