We are Etisalat Business Partner based in Dubai, Starting our new branch in Cairo 6th October City.
Job brief:
• We are looking for an enthusiastic and experienced Telesales Team Leader
to contribute in generating sales for our company.
Job Privileges:
• Work only one shift.
• Salary starts from 6000 LE based on experience.
• Transportations allowance.
Job description:
• Deliver the agreed group Telesales targets within budget through appropriate direction and control of the Telesales team
• Coach team members to carry out their duties by transferring expert knowledge to them to boost their skills
• Follow up sales delivery to customers and inquire about their user experience, making use of their feedback in rating customer satisfaction
• Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results
• Monitor daily statistics and report on set KPIs for all team members to ensure optimal service results are achieved
• Ensure individual KPIs and lead generation KPIs for Key Account Managers are met
• Deliver daily weekly and monthly reports as determined necessary by the Key Account Managers and identify any opportunities for improvement.
• Ensure compliance and relevant legislative responsibilities
• Responsible for the current systems, policies and procedures used by the Telesales team
• Make recommendations regarding any changes or new operational processes and implement those changes once approved by management
• Make sure that all employee performance issues are managed promptly and effectively.
• Use the CRM to manage and report Telesales activities.
Job Details
| Date Posted: | 2016-10-11 |
| Job Location: | Cairo, Egypt |
| Job Role: | Sales |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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