Central Operations is responsible, throughout all Middle East markets, for country profitability focusing on loss prevention, audit and customer service, at the same time driving consistent operational efficiency and best practice in all stores via the company standard operating procedures. Acting as a central point of store communication for the business, the team also protects the company's reputation, supports new brand openings and resolves any issues and problems on the ground.
The Role:
With your extensive retail experience you will be an integral part of the Central Operations Team that support multi-brand retail operations in Saudi Arabia and ensure regional profitability.
You will:
- Focus on KPI compliance and action plans targeted at loss prevention, audit, customer service and customer feedback scores - Mitigate risk and protect the company and brands' reputation- Visit stores and identify areas for improvement ensuring retail best practice initiatives are in place- Monitor trading hours and trading and promotional license compliance- Visit the warehouse regularly and review supply chain activity to ensure stock flow into stores is managed efficiently- Support the expansion of all brands within KSA- Assist with store openings and project manage new mall openings in conjunction with all Alshaya partners- Help chair weekly operations meetings and drive relevant agenda points- Build strong relationships with mall management/marketing teams to ensure Alshaya maximizes every opportunity
Qualifications & Requirements:
- You must have considerable experience gained in retail, specifically working in large multi-country, multi-brand organizations.- Strong communication skills and be able to set clear direction, motivate, influence and guide stakeholders- A high degree of self motivation with a disciplined pro-active approach- Effective project management, organizational and prioritization skills- A developed management style with a mature and logical approach to problem solving- Arabic language skills an advantage.
M.H. Alshaya Co. is a leading international franchise operator for over 70 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 2,600 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.
Alshaya's stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 40,000 people from over 110 nationalities.
Job Details
| Date Posted: | 2014-06-21 |
| Job Location: | Mecca, Saudi Arabia |
| Job Role: | Management |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Management |
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