Basic Purpose::
Handling day to day activities related to Zain SA's IVR. Initiating new projects and features on the IVR.
Main Duties & Responsibilities::
* Initiate new IVR features to enhance overall customer experience.
* Review periodic reports to recognize customer behaviors and take decisions regarding them.
* Handle the contract with the recording agency to carry out projects and make the payments.
* Prepare training material for the frontliners about the IVR tree and features.
Job Details
| Date Posted: | 2014-06-23 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Customer Service |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Entry Level |
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