• Is responsible for establishing rapport and trust with customers.
• Documents vehicle problems by listening to customers describe them and by asking probing questions.
• Road-tests customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.
• Maintains extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointment/scheduling system to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
• Constantly communicates with Technicians to obtain information on needed vehicle repairs.
• Offers additional maintenance and repair services to customers when appropriate.
• Should be capable of working independently, managing his or her time and work flow.
Job Details
| Date Posted: | 2015-04-14 |
| Job Location: | Doha, Qatar |
| Job Role: | Customer Service |
| Company Industry: | Automotive; Mechanical |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Diploma |
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