.
Act as liaison/mediator between and among Contact Center staff and others to enhance communication and
resolve conflicts
Appropriately refer, engage and consult with relevant professionals to ensure corrective action as
required (data on departmental collaboration barriers will be explored as well as information on initiatives taken to address barriers).
Maintain and promote staff satisfaction through effective customer service, performance, program and policy development initiatives and accept accountability.
Assist and participate in problem identification, data collection, reporting and development of action plans to improve performance (participation in working groups, etc).
Assist and participate in the implementation of ongoing corporate, department and unit performance reporting/improvement initiatives( regular reports/data provided to hospital Administration, QM, hospital specific action plans developed in response to complaints, suggestions, operational requirements, etc.)
Make recommendations for revisions of operations related policies and protocols. Participate in designing patient satisfaction surveys, collection of data, and relay information to departments/hospitals.
Adapt positively to corporate continuous improvement in practice and delivery of patient care.
Job Details
| Date Posted: | 2015-04-04 |
| Job Location: | Doha, Qatar |
| Job Role: | Healthcare/Medical |
| Company Industry: | Healthcare, Practitioner and Technician; Healthcare, other |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | United Arab Emirates; Bahrain; Kuwait; Oman; Qatar; Saudi Arabia |
| Degree: | Bachelor's degree |
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