Good Business Understanding, Communication (Written and Verbal) and Client Centric Attitude.
Client Portfolio Management End of End documentation / reporting ready & up-to-date for any business requirement.
Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
Major Incidents Database Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.
Job Details
| Date Posted: | 2015-04-04 |
| Job Location: | Doha, Qatar |
| Job Role: | Customer Service |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Management |
| Gender: | Female |
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