The job holder will be responsible for selling and promoting all beauty products at Lifestyle and Beautybay stores. The job holder will also be responsible for driving sales for the store through efficient store operations, visual merchandising, customer service delivery and adherence to company norms.
Makeover Campaigns
•Formulate the monthly Makeover Campaigns calendars for the concept in consultation with the Brand Manager and Department Manager and circulate the calendar in a timely manner
•Plan and organize the Makeover Campaigns as per the approved calendar
•Create and maintain the database of regular clients for Makeover Campaigns
•Fix appointments with the regular clients for Makeover Campaigns
•Monitor and handle customer queries and advise customers on proper application of make-up and how to fully maximize the products.
•Ensure seasonal peaks, important trading/promotional events are handled efficiently.
Customer Focus
•Effective resource planning for customer service.
•Implements a high standard of customer focus within the store.
•Regularly assesses customer service standards within store.
•Create seamless customer service orientation among store employees by ensuring timely and efficient customer service.
•Exhibit Flexibility on given schedule, while performing various make-up events across various Lifestyle and Beautybay stores.
•Ensure customer needs are met and complaints/queries are resolved in a timely manner
•Assess mystery shopping feedback and prepare action plan for improvement.
Sales and Commercial Profit
•Well aware of the latest trends in the Beauty Industry to be ahead of competitors.
•Achieve the revenue targets for the store.
•Ensure regular monitoring of sales on Lifestyle and Beautybay exclusive cosmetics brands to support and ensure sales targets are achieved up to the maximum level.
•Exhibits the ability to sell appropriate products to promote sales after doing a makeover.
•Actively seeks ways to achieve or exceed shop sales targets.
•Ensure that every Makeover Campaign, product demonstration and communication with clients is translated into sales
•Monitor and control expenses ( overtime, local, stock and consumables) through efficient store operations.
•Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas
•Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.
•Works in line with Brand Managers to understand the new launches and activities to be covered for the same to promote sales.
•Works with Brand Manager to promote non sellers / slow sellers during makeover activities and increase sales for these references thus helping to clear aging at stores.
People Management
•Ensure all staff are well trained on basic make up skills.
•Introduction of new techniques of make-up applications and use of products to store staff.
•To work with, train and coach the Beauty Advisor assigned to Exclusive brands for each store.
•Conduct make-up training workshops to Lifestyle and Beautybay staff 3-4 times a year.
•Review and provide regular feedback on staff’s performance against expectations.
•Extend support to store staff during in-store promotions to enhance the Brand Image.
•Support induction of new recruits along with the Store Manager / Supervisor.
•Oversee staff development and drive motivation levels of the store associates
•Attends training required by our Exclusive brands.
•Ensure effective resource planning and succession planning
Job Details
| Date Posted: | 2015-03-29 |
| Job Location: | Dammam, Saudi Arabia |
| Job Role: | Other |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Female |
| Nationality: | Saudi Arabia |
Apply Now - Jobs in Saudi Arabia - Jobs in Jeddah , Saudi Arabia - Jobs in Riyadh, Saudi Arabia - Other Jobs in Saudi Arabia - Search All Jobs
المصدر Jobs in Saudi Arabia | Bayt.com