The job holder will be responsible for managing the respective showroom and ensure maximum sales, maximum profitability, effective stock management to increase customer satisfaction and ensure continued business growth. The job holder will also be responsible for maintaining the desired visual merchandising, retail operations, customer service, replenishment, recovery standards in his/her store in all aspects.
Customer Focus
• Effective resource planning for customer service
• Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
• Ensure customer needs are met and complaints/queries are resolved in a timely manner
Store Standards
• Conduct daily team briefs with all staff, setting expectations, goals and standards. Brief to be motivational, inspirational and informative. Team to interact.
• Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly.
• Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.
• Monitor and handle customer complaints and take corrective action in line with Company policy.
• Maintain high standards of visual appearance throughout the store including all non-retail areas
• Maintain a high level of store health and security for company assets, cash, stock and customer property.
Inventory and Stock Control
• Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store.
• Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback.
• Oversee and monitor the inventory management in the store ( stock availabililty, order management, back store management, stock movement within store).
• Oversee cash transaction entry and management ( petty cash, pos cash elements, change floats).
• Regularly audit own store administration and resolve any issues.
• Prepare and review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and non moving items).
Sales and Commercial Profit
• Achieve the revenue targets for the store.
• Achieve target productivity metric ( sales per person per day, staff per sqft) for the store.
• Actively seeks ways to achieve or exceed shop sales targets.
• Monitor and control expenses ( overtime, local, stock and consumables) through efficient store operations.
• Interpret and act on operational profit and sales reports
• Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff.
People Management
• Review and provide regular feedback on staff’s performance against expectations.
• Carry out regular and relevant in-store training, ensuring a major focus on customer service, product knowledge and selling skills.
• Identify staff to develop as candidates for the Company Management Progression Programme.
• Ensure that the store is compliant with the company policies for all employment and state laws, human rights and equal opportunities
• Monitor staff welfare (staff accommodation and transport) and facilitate complaint resolution.
• Ensure effective resource planning and succession planning
Job Details
| Date Posted: | 2014-06-22 |
| Job Location: | Saudi Arabia |
| Job Role: | Sales |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Mid Career |
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