To provide the best shopping experience to each and every customer through Outstanding Customer Service. To ensure that every person visiting the shop leaves happy and smiling always with a positive feeling to return to the shop.
1. Customer Service:
• Be polite and courteous to customers and handle their complaints with extra care.
• Collect customer data and provide to direct manager on monthly basis
• Provide appropriate after sales service to all customers
• Provide feedback to line Manager about customer needs
• Ensure to keep all promises made to customer
• End sales in a way to retain customer
• Manage high standard of hygiene
2. Sales Management:
• Achieve sales as per daily, weekly and monthly targets
• Handle more than one customer
• Follow the six selling steps
3. Stock Efficiency:
• Ensure stock is displayed on the sales floor according to store standards
• Update all the new arrivals, pricing…etc.
• Assist in accurate stock count and keeping a track of all the stock
• Handle the product with utmost care, along with the POS (Point Of Sale) and packing material
• Stock Replenishment Management
4. Product Knowledge and Merchandising:
• Be aware of product and the brands handled
• Communicate products features, advantages and benefits to all customers
• Understand and follow brand concepts
• Decorate the windows, shop graphics and POS materials
5. Shop Administration:
• Follow all the policies and procedures tightly.
• Ensure safety, security and cleanliness of store is given high importance
• Handle POS system confidently
• Manage cash properly
• Implement checklist daily to assure retail atmosphere is excellent as per standards.
Job Details
| Date Posted: | 2014-06-25 |
| Job Location: | Kuwait |
| Job Role: | Sales |
| Company Industry: | Retail/Wholesale; Customer Service; Sales |
| Joining Date: | 2014-07-01 |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Female |
| Degree: | Certification / diploma |
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