- Analyze employees’ complaints and provide appropriate corrective actions.
- Assist directly or route employees’ to the appropriate personnel for assistance.
- Ensure employees’ satisfaction by meeting customer needs in courteous and timely manner.
- Track, follow-up and resolve employee’s outstanding issues in a timely fashion.
- Assist the IT director in meeting the IT department needs
- Respond to requests submitted via our online support ticket system, emails and phone calls
- Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business by being proactive with new technologies.
Job Details
| Date Posted: | 2014-06-16 |
| Job Location: | Cairo, Egypt |
| Job Role: | Technology/IT |
| Company Industry: | Pharmaceutical |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Female |
| Nationality: | Egypt |
| Degree: | Bachelor's degree / higher diploma |
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