Job Purpose:
The job holder will be responsible for management of the Owners Associations (OA) and compliance with Law No. 27 of 2007 in the Emirate of Dubai (Jointly Owned Property Law) which includes, but not limited to site operations and supervision, financial, general management, relationship management with OA Board Members, Owners, Service Providers, Contractors and all other entities who directly or indirectly contribute to the management and operations of the OA.
Key Accountabilities:
Management of Owners Association (OA):
•Ensures full compliance with the jointly owned property law and Directions therein
•Develops/Coordinates/Facilitates registration and formation of OA.
•Develop, manages, implements governing documents that are required for managing the OA (declarations, community rules, codes, covenants and easements, policies, procedures, processes, sales and purchase agreements etc.)
•Manages relationships with OA Board Members and Homeowners/Residents.
•Caters to the secretarial and administrative requirements of the OA/OA Board Members (minutes of meetings, reports, presentations, letters, notice etc.)
•Plans, organizes, manages and conducts Annual General Assemblies of homeowners in line with the Association Constitution.
•Plans, organizes, manages, conducts or chair OA Board Meetings for OA related businesses.
•Manages OA Financials, OA insurances and related claims execution.
Management of OA Financials:
•Prepares budgets for the community service fees in consultation with the management team or OA Board.
•Presents budget to the OA Board and OA as may be applicable from time to time for approvals.
•Liaises with RERA and seek approvals on the community service fees.
•Manages the process for invoicing community service fees to all homeowners.
•Manages the community service fee collections process by continuously following up and implementing strategies to ensure maximum collections.
•Manages the community service fee budgets by exercising due diligence and cost control to ensure expenses do not exceed the budget.
•Manages the OA cash flow through revenues and expenses, escalating as appropriate to Senior Management and OA Board Members on shortfalls due to collections.
•Reviews incoming invoices and process the same for timely payments to respective parties.
Management of Vendors and Procurement:
•Manages all vendors (contractors, suppliers, service providers etc.) who transact with the OA and prepares or reviews Request for Proposals or procurement requirements for the OA.
•Reviews, negotiates and prepares reports on recommendation and analysis on the procurement requirements.
Community/Building/Site Management:
•Conducts regular inspections/audits of the assigned community and drive proactive resolutions to ensure the standards are maintained at all times.
•Reviews service provider/contractor performance.
•Reviews work schedules, service level agreements, reports and scope of works to ensure the best of standards are maintained at all times.
•Manages process to proactively update Senior Management or OA Board on any maintenance requirements.
•Ensures all statutory requirements are fulfilled and up to date.
Customer Services:
•Ensures timely customer communications to customer via established channels and recommend ways to enhance the same.
•Resolves customer complaints and minimize issues escalated to Senior Management and OA Board members.
•Develops community newsletters or updates on a monthly or quarterly basis.
Reports:
•Prepares scheduled and ad-hoc reports for Senior Management and OA Board and prepares presentations and analysis as may be required from time to time
Team Management:
•Supervises team activities to ensure required/expected standards are met.
•Identifies and recommends team’s professional development.
•Delegates work with clear instructions to team and provides performance feedback to team members for continual improvement
•Conducts appraisals for team members
Job Details
| Date Posted: | 2014-06-19 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Other |
| Company Industry: | Real Estate |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Certification / diploma |
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