•Handling the inbound and outbound calls with efficiency
•Generate leads if needed
•Develops understanding of the market opportunities
•Follow up for needed cases if needed
•Handles customer inquiries from beginning of the inquiry to it’s closing
•Resolves customer complaints & problems aiming for customer satisfaction
•Optimizes customer contact opportunities
•Participates in individual & team training/meetings to bring knowledge up-to-date
•Adheres to work schedule and accommodates business requests (including flexible working hours)
•Achieves the FCR target: particularly for support calls
•Maintains confidentiality of the company's client’s & customer data
•Performs other related duties
Job Details
| Date Posted: | 2014-06-17 |
| Job Location: | United Arab Emirates |
| Job Role: | Customer Service |
| Company Industry: | Customer Service |
| Monthly Salary: | US $1,500 |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | Bachelor's degree / higher diploma |
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