Respond and follow up customer calls to ensure customer satisfaction.
Give the best customer centric experience to the customer.
Log shipment collection requests.
Handle and resolve customers’ complaints and root certain issues and inquiries which are not under the contact center scope of responsibility to the concerned departments/CMTs.
Provides products and service information to customers as needed.
Answer customers’ general inquiries.
Ensure collaborating to the team to provide the customer with the best customer experience.
Examine Customers’ feedback with the direction/guidance of the “Contact Center” Management, to further improve the whole company service level.
Log potential sales lead and root them to the sales team.
Identify and escalate priority issues to the Team Leader to ensure customer queries are being handled.
Place pick-up and/or book collection for cash and account customers within the permissible agreed upon limit to ensure business orders taking.
Log customers’ supplies order requests to ensure easy procurement channel to customers
Job Details
| Date Posted: | 2017-01-23 |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Shipping |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Egypt |
| Degree: | Bachelor's degree |
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