To deal with all walk-in customers in an efficient & professional manner to satisfy (not all inclusive list): walk in order requirements, product & application queries, pricing enquiries/request for quotation, demonstration & product show, tool repairs data, queries/complaints, stock availability, delivery status
To achieve sales objectives by building orders and range selling by utilizing a consultative selling approach to solve customer problems and requirements
To take ownership of channel sales and be proactive towards sales opportunities with particular focus on E-Class Impact Zone customers
Carry out day to day management of the Hilti Centre ensuring that its goals and objectives are met and that operational standards, company procedures, system, and policies are maintained to the highest level whilst maintaining excellent customer service
Manage inventory to maximize customer satisfaction whilst keeping associated costs to a minimum
Ensure the Hilti Centre is set up and maintained and all stock is displayed as per CI/CD “retail is detail” criteria
To actively manage CCN’s and provide First Contact Solution wherever possible by using CCN value matrix. Follow up open tasks daily to ensure customer satisfaction
To take responsibility for Customer Master Data by ensuring 100% accuracy and completeness whilst entering new accounts, ship-to’s and contact details into SAP
To take self-responsibility for making sure product knowledge and all related literature is complete and up to date
To support field based personnel by providing: on-time, detailed and accurate communication (see communication policy), sales leads gathered from customer contacts, arranging contact/site visits with customers & TS
To maintain additional tasks as identified by management, in areas such as: administration (cash collection, delivery notes), proper fulfillment of the reporting of activity/AMS, sales, quality, training & development, cleanliness outside/ inside the showroom.
Ensure that Hilti Centre complies with Health and safety regulations.
Job Details
| Date Posted: | 2016-04-13 |
| Job Location: | Manama, Bahrain |
| Job Role: | Sales |
| Company Industry: | Construction |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Bahrain |
| Degree: | Bachelor's degree |
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