Our client, a leading financial institution in Bahrain are keen on onboarding a Manager of Technical Support.
Job Purpose/Objectives: Responsible to manage the following sections
• Helpdesk section
• System administrators section
• Database administration section
• Network administrator section
Dimensions e.g. Targets, budgets, staff numbers:
• 10 HP-UX servers hosting core banking applications in main data center and DRS.
• 8 Sun servers with Solaris Operating system
• More then 100 servers with windows 2000 and LINUX operating systems
• On-line real time processing up to 200,000 daily transactions 24 branches including remote and overseas branches.
• ATM Switch and 62 ATMs
• Office Automation systems consisting of 10 serves and 550 PCs
• Other critical systems such as Call center, Internet banking, SMS gateway and etc providing 24 x 7 services.
• Credit card system consisting of 4 online authorization system, POS management system and others.
• Treasury systems including Kondor, Reuters and etc.
• 4 windows servers hosting the SWIFT applications
Principal Responsibilities: Manage the following efficiently and effectively:
• To ensure mission critical systems in IT department are up and running to serve the customers 24x7.
• To ensure efficient support is provided by the Helpdesk section to all bank systems and users.
• To ensure the system administrator section monitor and administer all bank servers and systems to minimize down-time and meet SLA.
• To ensure the communications systems LAN/WAN are operational 24x7 to guarantee delivery of services.
• To ensure the database administrators are maintaining an efficient database environment for all the systems in the bank to ensure secure, reliable, uninterrupted and efficient services.
• To do a regular assessment to the reporting sections and identify areas of improvements.
• To reduce cost of paper printing or other costs, where possible
• To ensure all the sections work closely with the vendors and other units in the department and take full ownership of all activities related to their sections during IT projects.
• To prepare new contract and ensure all current technical contracts payment is made on time as per the payment clauses in the contract.
• To prepare and monitor the budget for IT department.
• To ensure infrastructure projects are executed and implemented as per project plans and on time and Provide regular progress reports on infrastructure projects to head of IT Department.
• To provide proposal for upgrade to new technology in a responsible manner.
• To ensure all activities related to ATM installation, shifting, upgrading, testing and maintaining are done regularly and in timely manner.
• To ensure the sections implement all audit points raised by internal /external auditors in timely manner.
Job Details
| Date Posted: | 2015-10-06 |
| Job Location: | Manama, Bahrain |
| Job Role: | Technology/IT |
| Company Industry: | Banking |
Preferred Candidate
| Career Level: | Management |
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