Our client, an international healthcare group is currently seeking to recruit a Sr. Manager - IT Support. You will be directly reporting to the Director - Technology Services
ROLE PURPOSE
To lead the IT operations in order to support the day to day business operations and business growth within the IT service management best practices and IT strategy. In addition to ensure the use of technology innovatively to improve services and efficiency.
Principal Accountabilities
Service Support
• Direct the Service Desk process to support day to day business operations
• Oversee the development and implementation an Incident management process to ensure timely response and resolution to issues
• Oversee the development and implementation a Problem management process to develop a knowledge base for known issues.
• Review and authorize changes in production environment
Service Delivery
• Build a capacity management plan in line with business growth and changes to ensure service and infrastructure is able to support.
• Guarantee infrastructure availability based on agreed system up time with the business
• Review and agree Service Level Agreement with business and external vendors
• Build and manage relationship with external IT vendors to acquire competitive cost and ensure quality service
• Interface with other business unit leaders on the performance of IT operations
Infrastructure management
• Review and authorize designs for any system or IT services
• Oversee the development of applications support process with the internal development team and external vendors
• Establish processes for infrastructure management based on industry standard frameworks
• Information Security and compliance
• Develop the Information Security policy based on Company’s Group Global Information Security Policies and standards and signed off by the CET.
• Build controls and procedures in compliance with internal and external auditor recommendations.
• Contribute and support in the Information Governance Committee activities
• Review and authorize the design and implementation of security related system and solutions
IT Projects management and support
• Plan and control IT resources to support IT projects
• Approve project plans for infrastructure projects
• Ensure infrastructure projects are delivered on time and within budget
People management
• Conduct staff performance review based on HR time table schedule.
• Set and agree annual objectives with staff.
• Schedule performance review and update sessions on agreed objectives throughout the year
• Coaching and mentoring staff for development and to achieve their objectives
Innovation and Service Strategy
• Propose the use of technology innovatively to improve business users experience
• Implement approved ideas by the business on time and within budget
• Ensure that the Company is ahead of competition in terms the use of technology
• Design and review IT operational processes that is fit for purpose which is aligned to IT and business strategy.
• Contribute and support in the formulation of the IT Strategy
Job Details
| Date Posted: | 2015-04-08 |
| Job Location: | Jeddah , Saudi Arabia |
| Job Role: | Technology/IT |
| Company Industry: | Healthcare, other |
Preferred Candidate
| Career Level: | Management |
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