• Be present on time for the shift, ensure being on the standard presentable image of the hotel ( Hair style, uniform & grooming ) • Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level. • Check the lobby area in regards to “cleanliness, light, ashtray, brochures “, take on spot necessary action. • Follow up on the lat day operation: VIP guest didn’t show up, any case to follow up. Take the necessary actions on any pending actions. • Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities. • Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected. • Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM. • Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card member ship, and get feed back from the guests. • Follow up on the long staying guest requests: give them a courtesy call & send them amenities as per their request. • Prepare the TOP VIP’s C-Out: - Make sure that the bills are revised. - Contact the guest for departure arrangements: transportation, packing, late C-Out. • To be present in the lobby to escort VIP guest to the exit of the hotel upon check-out. • Lobby from day time to night time: Lighting the lobby candles and switch on the light according to the standard.
Job Details
| Date Posted: | 2015-03-04 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Hospitality/Tourism/Travel |
Preferred Candidate
| Career Level: | Entry Level |
Apply Now - Jobs in Egypt - Customer Service Jobs in Egypt - Search All Jobs
المصدر Jobs in Egypt | Bayt.com