A well known automotive company is currently seeking to recruit a Service Communications Specialist. You will be directly reporting to the After Sales Communications Manager Characteristic duties: Handling of all customer related issues: • Responsible for customer handling processes • Safeguard accurate and quick handling of customer complaints and efficient solution finding as well as execution of decisions • Handling of direct customer complaints • Assisting the Importer with escalating customers • Handling of customer complaints received via PAG • Point of contact for Importers and customers • Monitoring of reaction times • Ensuring an appropriate communication towards the customer • Supporting the markets in customer handling and replying to customers • Ensuring complete customer case documentation • Mediator between customer and Company’s dealers • Suggesting appropriate customer satisfaction measures for individual customer cases • Suggesting and coordinating of approvals for individual After Sales goodwill budget • Supporting correct customer satisfaction budget documentation Handling of CAP within the After Sales • Ensure complete documentation of customer case documentation • Mediator between importers and customers • Enhance CAP usage within the After Sales • Implementation of a customer complaint process and defined reaction times Handling process of Arabization of all relevant After Sales literature • Coordinate translation and printing with the relevant agencies • Define relevant literature and printing quantities • Assure correct translation • Quality spot checks
Job Details
| Date Posted: | 2015-01-14 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Mid Career |
Apply Now - Jobs in UAE - Jobs in Abu Dhabi, United Arab Emirates - Jobs in Dubai, United Arab Emirates - Customer Service Jobs in UAE - Search All Jobs
المصدر Jobs in UAE | Bayt.com