Training Manager - Le Royal Meridien Beach Resort and Spa

We are currently looking for young, dynamic, self-motivated, passionate Training Manager professional who want to move their careers forward, with at least 4 years collective experience in an International 5* resort / hotel in the same capacity.

Key duties & responsibilities and skills required:

 Coordinate with department to deliver training programs and leadership development interventions

 Monitor and conduct learning and development reviews with each department

 Prepare annual training plans and training calendars

 Promotes and informs employees about all training programs.

 Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere.

 Helps employees identify specific behaviors that will contribute to Excellent Service

 Ensures employees receive on-going training to understand guest expectations.

 Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.

 Observes service behaviors of employees and provides feedback to individuals and/or managers.

 Ensures all training and development activities are linked to the company’s mission and vision.

 Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

 Establishes guidelines so employees understand expectations and parameters.

 Develops specific training to improve service performance.

Job Details

Date Posted:	2014-06-14
Job Location:	Dubai, United Arab Emirates
Job Role:	Human Resources/Personnel
Company Industry:	Hospitality/Tourism/Travel
Joining Date:	2014-08-01