Overall Role Purpose
Manage and develop the assigned Field sales territory in order to maintain and grow the DHL market leadership position. Achieve individual sales targets while meeting key customer needs.
Customer
• Follow up on all customer inquiries and direct customer to the correct DHL department where further information is required
• Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met
• Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information
• Establish customer agreements and ensure that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place
• Develop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly
• Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory
• Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets
• Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer
Job Details
| Date Posted: | 2014-06-21 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Sales |
| Company Industry: | Distributions and Logistics; Warehousing |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | United Arab Emirates; Albania; Bosnia and Herzegovina; Bulgaria; Bahrain; Belarus; Czech Republic; Djibouti; Algeria; Estonia; Egypt; Croatia (Hrvatska); Hungary; Iraq; Jordan; Comoros; Kosovo; Kuwait; Lebanon; Lithuania; Latvia; Libya; Morocco; Moldova; Montenegro; Macedonia; Mauritania; Oman; Poland; Palestine; Qatar; Romania; Serbia; Russian Federation; Saudi Arabia; Sudan; Slovenia; Slovak Republic; Somalia; Syria; Tunisia; Ukraine; Yemen |
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