Overall Role Purpose
To manage a portfolio of account receivables in an efficient and effective manner and in accordance with DHL targets. To provide a top class account management support for customer’s through pro-active account management to ensure that they receive the highest level of service.
Accountabilities
• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
• Ensure that a high level of professional rapport is developed and maintained with all customers
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
• Provide a competent, courteous, efficient & proactive after sales customer service to ensure we delight the customers
• Responsible for collecting all receivables outstanding from our debtors by effectively managing a portfolio assigned to ensure that DOS is in line with the DHL target
• Ensure our customers strictly adhere to the credit terms prescribed which will assist the Team in reaching the target DOS
• Identify problems, recommend remedies & ensure timely follow up to resolve the problems & issues thus ensuring premium after sales customer service
• Authenticate & control Credit Notes issuance so that the revenue does not get adversely affected unnecessarily
• Effectively utilize our ‘Early Warning Systems’ to restrict our exposure to Doubtful & Bad Debts
• Provide periodic reports & lists as prescribed to ensure all problem areas are highlighted and there is a smooth workflow
• Ensure reports are authentic and 100% error free to ensure strict vigilance and remedy
Job Details
| Date Posted: | 2014-06-21 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Accounting/Banking/Finance |
| Company Industry: | Distributions and Logistics; Shipping; Banking |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree / higher diploma |
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