The right candidate will be responsible for the service department of a luxurious premium Automotive brand .
his responsibilities include but not limited to the following:
• To organize service activities to ensure the department’s efficient and profitable operation by satisfying customers and enhancing customer relations.
• To maximize departmental profitability through the effective marketing and sale of labor, parts, accessories, lubricants, other charges, subcontracted services and other value added products and services.
• To create an environment where the department and its staff develop and excel.
• Ensure that the Aftersales Department achieves target objectives by ongoing (period by period) examination of accounts, daily & weekly operating controls, system information, industry reports and public domain information and manufacturer’s composite figures (monthly).
• Seek to improve all aspects of quality and minimize customer complaints, dissatisfaction and defection.
• Ensure that all administrative and clerical functions within the Aftersales Departments are carried out in accordance with dealership policies. Such functions will include (but are limited to) Parts special order systems, warranty claims, parts ordering and returns, customer follow-up, workshop loading, estimating, invoicing, daily operating controls and compliance with consumer laws and franchise standards.
• Review the operation of workshop, parts and valeting equipment for condition and accuracy of diagnosis. Ensure routine and unscheduled maintenance is carried out in accordance with manufacturers’ guidelines and operational requirements.
• Define, set up and maintain safety and security procedures of the highest order to protect customers, all property and personnel.
Job Details
| Date Posted: | 2014-06-17 |
| Job Location: | Doha, Qatar |
| Job Role: | Management |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Management |
| Gender: | Male |
| Degree: | Master's degree |
Apply Now - Jobs in Qatar - Management Jobs in Qatar - Search All Jobs
المصدر Jobs in Qatar | Bayt.com