Assist & Manage in the implementation, management, reporting and optimization of all Voice related network services including IP Telephony, IPCC and Other Contact Center applications (Call Recorder, WFM, Wall Board, Email & chat services).
Main Responsibilities
• Hands on experience of VoIP like ACD, CTI, ICM, CVP, and Cisco IPCC, Predictive Dialers.
• Develop Automated Contact Center Reports as per business user’s request.
• Maintain Contact Center Wallboard Application.
• Working knowledge of Call Recorder Systems based on SIP trunk /SPAN model.
• To troubleshoot and provide administrative support for the Work Force Management System.
• Design, develop, implement and optimize Contact Center OB dialer Campaigns.
• Assist in analysis of voice hardware, software, and networks.
• Contribute to the planning and implementation of meetings, coordinate schedules, follow up on open tasks, and develop and communicate procedures.
• Incident & change Management supporting Cisco UCCE/IPT Contact Center Platforms
• Assessment, testing, and implementation of telecommunications systems and applications pertinent to Contact Center systems.
• Maintain uptime of critical servers, OS & applications as per the KPIs.
Job Details
| Date Posted: | 2017-05-03 |
| Job Location: | Manama, Bahrain |
| Job Role: | Information Technology |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Mid Career |
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