- Act as Head of Department for the restaurant and accept overall responsibility for all aspects of the department.
- Ensure that a high standard of service is delivered by the department at all times.
-  Ensure all guests are satisfied and handle all special requests, issues and complaints as they arise. 
-  Ensure appropriate staffing levels are maintained to an optimum level for guest satisfaction whilst within budget guidelines.
- Ensure all tasks are correctly executed throughout the restaurant floor
- Plan, organize and allocate the team for the setup and execution of functions and events.
- Well-informed with a thorough knowledge of available products and promote promotions, events and guest surveys. 
- Encourage thorough product knowledge within the team. 
-  Seek feedback from every customer. 
-  Supervise and ensure all inventories are accurately completed at the end of the month, performing spot-checks as required.
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- Assist the Operations Manager as required, taking on additional responsibilities in their absence.
- Recognize hard work and talent and promote from within the department as required.
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- Handle escalated complaints and report all issues and complaints to the Operations Manager. 
-  Ensure that those you are responsible for operate in accordance with SOP. 
-  Support and cooperate with other departments to ensure maximum guest satisfaction 
-  Follow all instructions as directed by management. 
-  Obey to hygiene, food safety and cleanliness regulations. 
-  Ensure regular department meetings are planned and executed to enforce good communication within the team. 
-  Issue disciplinary action within the department, as required in a professional and appropriate manner. 
- Be fully aware of the licensing regulations and abide by these rules. 
- Be fully aware of fire and safety regulations.
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- Ensure the department is functioning to maximum capability and developing further by organizing regular training.
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- Ensure the daily ENT reports and Captain AVCs are submitted on time.
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- Assist the Restaurant Supervisor to ensure guest survey targets are achieved each day.
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-  Find solutions to challenges or consult the Operations Manager when required.

Job Details

Date Posted: 2017-04-16
Job Location: Manama, Bahrain
Job Role: Management
Company Industry: Hospitality/Tourism/Travel

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree


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