-Works as network customer support engineer CSE in Egypt Technical Assistance Center (E- TAC).
- Handle Customer Requests related to fixed Network Products for SDH and WDM and MW networks, and also NMS systems .
- Troubleshooting and handling customer requests according to ETAC workflow and regulations....
- Accept Customer Request, Respond & resolve them quickly & effectively according to SLA.
- Working in shifts if needed
- If assigned, participate in Projects & acceptance testing Inside/outside Egypt.
- Participate in meetings /Presentations within the TAC organization to provide technical perspective of fixed Network Product line.
- If assigned, provide Technical Supervision/tutoring for staff.
Job Details
| Date Posted: | 2016-08-08 |
| Job Location: | Cairo, Egypt |
| Job Role: | Engineering |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Nationality: | Egypt |
| Degree: | Bachelor's degree |
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