Skill: Support Desk Officer
Level: Associate
Location: Morocco
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
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Accenture Operations combines technology that digitizes and automates business processes, unlocks actionable insights, and delivers everything-as-a-service with our team's deep industry, functional and technical expertise. The services world is undergoing dramatic change and Accenture Operations is helping to lead the way. We are the only organization to bring together infrastructure, security, cloud, and business process capabilities to develop tailored, industry-specific solutions for our clients. Join Accenture Operations, and be part of a team that offers an unparalleled depth and breadth of consulting, implementation and operations experience
Key responsibilities may include:
• To proactively check for any potential or actual shipment failures, both import and export, and contact the customer to advise and agree a resolution that will achieve customer satisfaction
• Proactively takes actions, where applicable, to solve service issues, ensures that solutions meet customer and business needs
• To provide the customer with suitable solutions relating to problem shipments or complaints
• Researches problem shipment information, liase with internal departments to find potential solutions that meet the needs of the customer
• Complies with all relevant policies and procedures
• Formulates written communication requests providing accurate, complete and professional information detailing the specific requirements from the recipient
• Follows up within the agreed times frame until an appropriate response has been received
• Provides timely, complete and professional responses to customers
• Record accurate, complete and timely information in systems to ensure global visibility, consistency of information, and to enable root cause analysis.
• Prepares and distributes Customer letters if required.
Job Details
| Date Posted: | 2016-08-04 |
| Job Location: | Morocco |
| Job Role: | Accounting/Banking/Finance |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | Bachelor's degree |
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