Skill: Collections Team Member
Level: Analyst
Location: Morocco
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People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
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Key responsibilities may include:
Mitigate risks associated with customer credit and increases the inflow of cash by efficiently managing the collection of overdue invoices, granting the respect of Policies and Procedures, whilst maintaining high levels of customer satisfaction
Active member of the Collections team; responsible for supporting the team to achieve their objectives
Adequately dealing with country clusters and adhering to local collection policies and procedures
Builds positive working relationships with: Colleagues, Team Leaders, in-country operations, Customers and Suppliers
Check open disputes for the relevant debtors (small and ad-hoc customers)
Contact customers via e-mail/phone/fax and initiate collection activities
Input notes on payment agreements and diarise follow up actions
Reinstate accounts when payment is received
Determine further collection activities if payment has not been received. The decision on the proper collection activity is made based on customer type: for account an escalation procedure should be followed and for small and ad-hoc customers the account should be suspended
Initiate Collection Agency activities. This includes providing collection data and contact details to the Collection Agency
Instigate legal proceeding (in-house or external) for accounts that require legal resolution. This includes preparing collection data synopsis and sending it to Local F&A
Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectable (when necessary)
Register invoice disputes
Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions to Team Leader.
Customer Service Responsibilities
Maintain good working relationships within the respective process team and with other teams where required
Support the Invoice to Cash process manager and Collections Team Leader in achieving the process objectives
Deliver service in line with agreed controls and procedures
Strive for high levels of customer service
Job Details
| Date Posted: | 2016-08-04 |
| Job Location: | Morocco |
| Job Role: | Accounting/Banking/Finance |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | Bachelor's degree |
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