• Supervise receipt of all shipments. Process receiving, discrepancy, and damage reports as needed.
• Move inventory to various locations manually and by operating mechanical equipment, including forklift, pallet jack, and handcart.
• Load and unload delivery truck by hand or with pallet jack.
• Assume responsibility for delivery of all items received by warehouse to proper department
on a daily basis.
• Evaluate complaints received on shipments of equipment and supplies and take appropriate action.
• Inventory
• Supervise warehousing and storage of all supplies, equipment, surplus and equipment, records, and consumable materials.
• Supervise maintenance of computerized inventory record
• Develop and recommend procedures for orderly replacement of existing movable equipment as it
becomes obsolete or deteriorates.
• Supervise, evaluate, and train employees assigned to warehouse.
• Operate tools, equipment, and machinery according to prescribed safety procedures.
• Follow established safety procedures and techniques to perform job duties including lifting, climbing, etc.
• Correct unsafe conditions in work area and report any conditions that are not correctable to supervisor immediately.
• Developing a thorough understanding of clients shipping requirements and patterns.
• Reviews and processes day to day operations, evaluates and recommends equipment needs.
• Plans and schedules appropriate service line for situation (ground, expedited, air, ocean, etc) to maintain a cost effective balance between customer service and cost of shipments.
• Ensures compliance with all government related programs specific to mode and direction of related shipments.
• Insures proper documentation, including transit documents and customs clearances, exists for shipments. Ensure documentation is accurately processed, distributed and released to carrier, forwarders, customers and agents in a timely manner.
• Prepare all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, PODs, etc.) as specified by Customer Standard Operating Procedures.
• Maintain courteous, prompt and efficient customer relations.
• Oversee and complete accurate billing to clients based on pricing established with the clients while ensuring accurate costs and profits are maintained.
• Plans and schedules appropriate modes of transportation based on daily needs. Schedules the appropriate service line for the situation (across all modes and all trade lanes) to maintain a cost effective balance between customer service and cost of shipment.
• Works closely with client’s representative to ensure service satisfaction. Analyzes service failures/ issues and implements performance processes to enhance future service delivery.
• Ensures any company policy, systems, and industry related training is delivered to all direct reports as needed.
• Leads core team responsible for meeting the following needs of clients assigned to the group.
• Develops standardized process for clients assigned to group including SOP, KPIs, Report requirements, systems needs, and compliance requirements. Liaisons with other support groups to ensure processes are established. Provides training and handoff to team to ensure they are properly servicing customers based on established requirements.
• Responsible for resolving all internal and external client customer service issues in a cost effective and expeditious manner. Works closely with client’s representatives to ensure service satisfaction. Analyzes service failures/issues and implements performance improvement processes to enhance future service delivery.
Job Details
| Date Posted: | 2016-04-14 |
| Job Location: | Egypt |
| Job Role: | Logistics |
| Company Industry: | Warehousing |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Nationality: | Egypt |
| Degree: | Bachelor's degree |
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