Our client world leader within financial services industry is seeking to recruit an Implementation Manager. You will be reporting directly to the Head of Commercial Business
Position Summary :
The Implementation Manager will be responsible for the successful implementation of company's Corporate Services Products in the UAE Market (T&E, Lodge and BTA) to Large New Acquired Corporate Clients through 3 Main pillars: Presales, Implementation and Account Support.
Principle Accountabilities
Presales: the implementation Manger supports CSM and CAM by securing the “technical close” in proposed solutions. Collaborates with sales, legal, compliance, Business Planning, resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers including and not limited to:
• Answer to RFI / RFP together with the corporate sales manager and Corporate Account managers
• Proactively scopes the technical solution required to address customer requirements, assess customers’ met and unmet needs, and recommends optimum solutions, ensuring appropriate support for the proposed architecture.
• Prepare and deliver sales proposals/presentations.
• Take lead / participate in opportunity assessment, qualification, developing response strategy, proposal development, review and feedback process, competitive positioning, Incentives / commercial decisions.
• Work closely with support functions (New Accounts / Legal / Operation / Business planning etc...) for creating a compelling solution / proposal.
• Manage key customer relationships and participate in closing strategic opportunities.
Implementation: Responsible for the Full Implementation Process of Corporate Services Products to secure the charge volume spend and directing the client on how to best manage the implemented solution and Ensure that the implementation that are undertaken are aligned to the near and long term business objective. (Increase and maintain Billing).
• Provide Consultation to new acquired Clients Who Are Implementing Expense Mgt Related Products.
• If required, acts as a Project Manager for each Implementation to ensure the final solution are delivered.
• Provides hands on technical expertise/governance on all aspects of implementation.
• Ensures the quality of deliverables in terms of Customer requirements (Set Limit, card Delivery, Card Activation, etc…
• Streamline and Identify Process Improvements For The Product Implementation Process. Implementation Of Best Practice Approaches To Quality And Process
• Assessment and Review of Process Flow and Documentation.
• Ensure client dissatisfaction symptoms are diagnosed early and root causes are treated effectively and expeditiously.
Sales Support:
Through a Team of 3 Account Executive team member the IM will Ensure that corporate clients receive excellent and proactive service levels at all times and relevant service level agreements and Corporate Procedure manuals are implemented and maintained with them.
• Coach, lead and counsel team members in resolving issues to ensure the efficient & effective operation of Corporate Services and the provision of timely & accurate information.
• Provide Customer Support for Corporate Services Products.
• Problem Identification and Resolution for new Acquired customers.
• Co Ordination between different departments for solutions for Various Situations That Arise in Business As usual Environment.
• Provide Product Training to new acquired Clients who have been implemented With the MIS Products (Dimensions, @work, BTA Online Platform etc…)
• Liaise With Sales Teams And Corporate Clients To Maximize Cooperation And Support During The Product Implementation Process.
Job Details
| Date Posted: | 2015-12-17 |
| Job Location: | Bahrain |
| Job Role: | Accounting/Banking/Finance |
| Company Industry: | Banking |
Preferred Candidate
| Career Level: | Management |
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