Adhere to their scheduled shifts within the set boundaries
Ensure adherence to set processes and utilization of relevant knowledge basis while handling transactions
Complete necessary documentation related to all transactions with minimal deviation
Understand specific customer needs and offer the most suitable products / services
Escalate customer complaints and queries wherever necessary, according to agreed SLAs
Complete appropriate skill verification tests on time
Keep self-updated on account products, offers and processes
Make suggestions for process improvements to team leaders and supervisors using insights from customer experiences
Job Details
| Date Posted: | 2015-11-09 |
| Job Location: | Cairo, Egypt |
| Job Role: | Other |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Egypt |
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