Huxley has registered a new vacancy that we wanted to inform you about:
Job Title: Manager - Technical Support
Location: A leading bank in Bahrain
Reports to: Head of IT
Responsible to manage the following sections:
Helpdesk section
System administrators section
Database administration section
Network administrator section
Essential Duties and Responsibilities:
To ensure mission critical systems in IT department are up and running to serve the customers 24x7.
To ensure efficient support is provided by the Helpdesk section to all bank systems and users.
To ensure the system administrator section monitor and administer all bank servers and systems to minimize down-time and meet SLA.
To ensure the database administrators are maintaining an efficient database environment for all the systems in the bank to ensure secure, reliable, uninterrupted and efficient services.
To prepare new contract and ensure all current technical contracts payment is made on time as per the payment clauses in the contract.
To prepare and monitor the budget for IT department.
To ensure infrastructure projects are executed and implemented as per project plans and on time and Provide regular progress reports on infrastructure projects to head of IT Department.
To ensure the readiness of the department to address the approve BCP scenarios.
To ensure regular DRS test is conducted involving branches, HO and selected channels.
To ensure the DRS setup is updated as per procedure and ready to be used in case of a disaster.
Regular review on the infrastructure setup and provide recommendation to reduce on cost.
Complete the annual RCSA program by proper identification and rating of all the salient and material risks in your function / department and the controls thereof, both existing and proposed, in coordination with the Operational Risk department. Also ensure / coordinate / follow-up for implementation of any action plan finalized by the Operational Risk Management Committee for enhancing setting up controls in your department / function and cooperate with any other associated function and Operational Risk department in this regard.
To ensure uninterrupted IT services for 24x 7 to enable bank serve its customers.
To ensure excellent service level is provided by interacting with the subordinates, vendors, rest of IT department and internal users to ensure the desired service level
To ensure procedures/polices are updated and followed by all reported sections.
Key Requirements:
B.Sc. in Computer Science or equivalent.
10 - 15 years experience in a similar positions at a bank
Rich knowledge of infrastructure setups
Experience with complex network is preferred
Good level written and communication skills
Self motivated & team player
Experience in coordination with vendors/suppliers regulators and major service providers.
If you meet the criteria and ready to explore this career, please revert back with an updated copy of your CV or get in touch directly with Jiten Sharma at Huxley Banking and Finance
Sthree UAE is acting as an Employment Agency in relation to this vacancy.
Job Details
| Date Posted: | 2015-11-23 |
| Job Location: | Bahrain |
| Job Role: | Accounting/Banking/Finance |
| Company Industry: | Accounting/Auditing |
Preferred Candidate
| Career Level: | Student/Internship |
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