About Your Job:
In this role, you will plan, supervise and support the reservation and ticketing agents in order to achieve optimal customer satisfaction and surpass the annual revenue targets. You will also encourage teamwork, consistency of service and proper coordination.
Specific accountabilities include:
* Supporting the staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing, on a daily basis
* Handling customer requirements and cases professionally in order to minimise customer waiting times
* Supporting the travel agents with seat confirmation and arranging VIP bookings/ ticketing queries
* Showing commitment to handle the maximum number of calls and passengers whilst, at all times, carefully following all QR procedures to achieve a high quality of reservation and ticketing services
* Dealing with all mishandled passengers, NORECs, and DNBs as required each day to reduce passenger complaints
* Briefing staff on a day to day basis and keeping them updated with relevant changes in the industry and for QR products and services
* Overseeing and supervising employees in direct daily activities and participating in recruitment, training, development and disciplinary requirements to ensure a high standard of service delivery
About You:
To be successful in this role, you will need a relevant trade or vocational qualification combined with a minimum of four years of job-related experience within the airline or travel sectors. Prior experience supervising staff is required and you will need to have completed a recognised IATA or Airline Advanced Passenger Tariff and Pricing Course. You will also need proven experience in managing room sales with due regards to revenue.
You will need to be fluent (written and spoken) in English and Arabic to perform this role.
Job Details
| Date Posted: | 2015-09-07 |
| Job Location: | Manama, Bahrain |
| Job Role: | Sales |
| Company Industry: | Airlines/Aviation |
Preferred Candidate
| Career Level: | Mid Career |
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