ONLY FEMALE CANDIDATES
1. Age between 18 - 35.
2. Presentable and energetic candidates.
3. Willing to work in shifts.
4. Under family sponsorship only! - Father/ Husband/ Mother or Brother Sponsorship having valid RP.
5. Excellent communication skills - bilingual, multi-lingual/monolingual/receptive lingual.
6. Good command in computer literacy.
I’m looking for candidates in senior level who has got experience in managerial level or managing a team experience.
Job Description:
• Setting and meeting performance targets for speed, efficiency, sales and quality;
• Managing the daily running of the call centre;
• Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;
• Maintaining up-to-date knowledge of industry developments and involvement in networks;
• Monitoring random calls to improve quality, minimise errors and track operative performance;
• Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;
• Reviewing the performance of staff, identifying training needs and planning training sessions;
• Recording statistics, user rates and the performance levels of the centre and preparing reports;
• Handling the most complex customer complaints or enquiries;
• Organizing staffing, including shift patterns and the number of staff required to meet demand;
• Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
• Forecasting and analyzing data against budget figures on a weekly and/or monthly basis;
• Improving performance by raising efficiency and sourcing new equipment to enable this, . new dialing products.
Job Details
| Date Posted: | 2015-04-04 |
| Job Location: | Qatar |
| Job Role: | Administration |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Mid Career |
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