Alshaya, one of the world's largest retail brand franchisees, is growing at pace and has a multi-million, international customer base. This growth requires a team of highly committed CRM digital specialists. Integrating brand offers and customer incentives into a loyalty scheme to drive sales and build customer retention is a primary goal. Delivering world class insight into an ever-changing and highly demanding customer base will determine the winners of tomorrow's retail market. Alshaya intends to lead in that innovation and is seeking the right talent to be a part of that success.
The Role:
The Digital Training & Compliance Manager is responsible for the management of approval processes for all digital brand presence across websites, mobiles sites, search and social while setting quality assurance standards and best practices. Ensures that all brand content (text, video and photos) are aligned with company policies before going live. Continuously monitors Alshaya's brand channels and, when necessary, steers stakeholders on how to improve their content. Ensures that all the digital sites comply with the digital strategy, operating policy and general code of practice for Alshaya Retail Companies.
Key Accountabilities:
* Takes full ownership of the user experience on Alshaya's brand websites and ensures that we always deliver a best in class customer experience
* Acts as the main contact for the brand teams' content approvals
* Proactively works with the brand teams to educate/support them on existing company policies, quality assurance and best practices
* Ensures that local sensitivities are always considered and physical guidelines are reflected digitally where appropriate
* Creates policies and procedures specific to Alshaya in order to increase efficiency and achieve operational objectives
Qualifications & Requirements:
You will have/be:
* Strong project management and organizational skills
* Experience with content management systems
* Good technical understanding - an individual who can pick up new tools and concepts quickly
* Team player, with the confidence to take the lead and guide other departments when necessary
* Able to effectively communicate information and ideas in written and verbal format, and build and maintain relationships
* Passionate about leveraging technology and digital media to drive customer engagement.
Job Details
| Date Posted: | 2015-03-03 |
| Job Location: | Kuwait |
| Job Role: | Management |
| Company Industry: | Internet/E-commerce |
Preferred Candidate
| Career Level: | Management |
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