Your key responsibilities will be:
Coordinate and administer employee benefits in country/region working with Enterprise Services Benefits, Enterprise Services Service Integrator, Human Resources, International Compensation and Benefits, International Payroll and Timekeeping. Activities include but are not limited to:
• Provide eligibility, enrollment, and participant support for new hire, life event, annual and special enrollments
• Deduction processing
• Eligibility and premium reporting
• Invoice coordination
• Employee communications
• Serve as the regional Benefits Services focal to oversee the benefits delivery process framework for the region and track opportunities for improvement
• Represent the country/region for all global benefits delivery improvement activities
• Serve as the regional Benefits Services focal for benefits suppliers under the guidance of ES Benefits Services and International Compensation and Benefits
• Audit supplier compliance to performance standards and report status
• Establish implementation schedules and coordinate with internal organizations (e.g. communications, payroll, etc.) and suppliers to implement country/regional benefit additions and/or changes
• Research, respond to, and resolve inquiries and problems of various complexities. Track and coordinate responses to employee inquiries using tools such as the TotalAccess MET tool
• Facilitate and coordinate functional sub team meetings as needed to address issues or service gaps
• Provide employee benefits presentations, participate in benefits-related employee meetings, and coordinate with the appropriate individuals to ensure benefits-related communications are up-to-date (e.g., Total Compensation Overview, “Tell Me About” for the self-service section in TotalAccess, MercerGOLD)
• Coordinate employee benefit data transfers with suppliers and internal customers
• Validate and/or correct employee data and research and prepare ad hoc reports, as needed
• Proactively collaborate and coordinate with key stakeholders, primarily International Business Support, Human Resources, Global Integration and International Compensation and Benefits, on key initiatives and actions
• Support the continuous improvement of employee services delivered in the country/region and support other regional activities, as required
• Perform other duties as directed by Benefits Services
Job Details
| Date Posted: | 2015-03-16 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Human Resources/Personnel |
| Company Industry: | Airlines/Aviation |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree / higher diploma |
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