The responsibility of the Operations Manager is to lead the service functions for the Electronics Service Center of X-cite electronics, develop and implement plans and programs in order to achieve service targets in terms of revenue, quality and effective customer’s service.



Key Responsibilities



• Oversee the implementation of operations activities effectively and smoothly in Service Centre workshops, customer service reception and spare parts, while prioritizing the work flow as needed;

• Delivery of department's customer satisfaction index and retention targets, service sales and gross profit targets;

• Timely support to front office for smooth delivery of service customer, follow ups concerns or cases required to meet the customer service index objective;

• Coach, counsel, discipline and motivate the team members to maintain healthy relations in the department with an aim to steer their efforts towards positive contributions for its goals;

• Identification and development of talent amongst the team by conducting regular appraisals frame work for performance management using set goals and objectives;

• Review progress of service jobs on a daily basis to ensure timely and quality work and to resolve any critical issues or problems;

• Liaise with principals in an appropriate level to ensure proper communication especially with regards technical support, goodwill contributions and customer issues as they arise;

• Positively contribute to the overall objective of Aftersales with respect to the customer service index and profit objectives; and to the process of continuous improvement;

• Ensure employees follow up on personal safety and security procedures.


Job Details






















Date Posted: 2014-06-11
Job Location: Riyadh, Saudi Arabia
Job Role: Other
Company Industry: Retail/Wholesale


Preferred Candidate










Career Level: Mid Career


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