SCOPE:
-This position is responsible for managing all local computer technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies.
-The role will be responsible for management of the IT and potentially AV staff in the hotel.
OVERALL OBJECTIVES:
The job of Assistant IT Manager is executed satisfactorily when:
-All IT Systems are running smoothly in the hotel and the IT function is acting in a proactive manner rather than reactive.
-IT is driving efficiency in the use of applications enabling the other departments to successfully complete their tasks.
-All Corporate IT related policies and procedures have been implemented and a successful self audit has been carried out.
-The IT department runs to budget.
-The hotel has an acceptable level of PCI compliance.
-All Kempinski standards related to guest facing technology are implemented to an acceptable level.
MAIN RESPONSIBILITIES:
-First point of contact for all computer related issues within the hotel.
-Solve technical or operational problems as reported by the users.
-Ensure that equipment is in proper working order and application performance is optimized.
-Ensure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.
-Ensure that backups are performed and checked on a regular basis.
-Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law.
-Ensure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.
-Follow Kempinski policies as they relate to the security and operation of the computer systems.
-Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place.
-Update all computer systems with the latest security patches to minimize internal and external access security risks.
-Train and maintain back-up staff for each server-based application.
-Ensure first level support backup is in place for all systems and network.
-Coordinate the installation of all new applications or upgrades of existing applications.
-Implement all corporate IT related policies and procedures, carry out an annual self audit.
-Provide advice to better expedite access and improve the use of information in the Hotel.
-Responsible for the management and control of all IT budgets according to an agreed plan and budget.
-Ensure a business continuity plan is established and tested together with the department heads for all part of the business supported by IT.
-Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
-Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.
-Select and recruit suitable employees for the department using prescribed set of policies and procedures.
-Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Job Details
| Date Posted: | 2014-06-15 |
| Job Location: | Jordan |
| Job Role: | Technology/IT |
| Company Industry: | Hospitality/Tourism/Travel |
Preferred Candidate
| Career Level: | Management |
| Nationality: | Jordan |
| Degree: | Bachelor's degree / higher diploma |
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