Senior Technical Consultant

Path Solutions is looking to hire Technical Consultant/Senior Technical Consultant for our development centre in Egypt.
Below are the major responsibilities :
• Understand our product's client architecture and relevant mapping details to analyze and troubleshoot issues reported by clients/ business consultants.
• Implement and administer web applications on customer sites worldwide
• Develop and run database scripts for data migration, data cleansing, and data fixing
• Support and maintain web application
• Develop web application reports
• Responsible for Analyzing and Simulating product issues reported by the client.
• Detailed analysis of the application trace log files to identify the possible cause of messages, missing columns and other type of issues.
• Collect and apply preliminary analysis on the queries hanging / performance delays, verify the database related table's indexes and communicate with PE to take needed action.
• Complex Issues: Evaluate the analysis done by Technical consultant. Conduct a detailed technical analysis of Complex issues reported in applications. Provide the details of the analysis done to developers towards obtaining a fix.
• Document details of Analysis and provide issue resolution to client wherever applicable.
• Provide support to Technical Consultants/Analysts whenever needed.
• Assist the business support staff in analyzing the reported issues from a technical point of view.
• Responsible for doing final validation testing of the respective application after getting from QC and before a deliverable is given to client. and should coordinate with Business Support to ensure that client scenarios work well within the deliverable.
• Performs application's upgrade testing.
• Follow up with client for closure of delivered issues.
• Follows up with the QC/PE team for timely resolution of issues.
• Maintain the support portal by professionally capturing and documenting the issue details followed by timely updates.
• Communicates status reports to reporting manager
• Communicates to Clients and Path teams in a professional and timely manner.
• Maintain cordial relation with Clients and Path team.
• Respect and obey company rules, policies and procedures.
• Third party Integration support for customer under support:
• Understand the third party integration setup done.
• Detailed analysis of an issue reported in the third party integration interface by executing required selects and analyzing the relevant log files.
• Build standard queries to check the third party integration.
• Assist the Technical tasks handled by the team and ensure quality of deliverable sent to the customers.
• Provide Technical Account Manager (TAM) services to customers as part of the new Support Offerings (onsite consultancy)