1. Responds to patient intake calls, advises patient of program process and expectations. Obtains contact information and general patient history information to identify patient’s medical concerns, duration of problem.
2. Supports new patients as they participate in KKT’s 12-Step Treatment Plan. Provides pertinent information on research, healing, proper sleeping positions, ergonomics, healthy eating, etc. and ensures all patient concerns and needs are addressed promptly and effectively.
3. Track’s and monitors patient progress through treatment cycle ensuring compliance with best practices and KKT protocols.
4. Works closely with attending physician(s) to improve knowledge and understanding of treatment protocols. Utilizes this information to provide value-added service to patients - educating clients on KKT practices and providing superior customer service.
5. Liaises with clinic staff to assess and evaluate the quality and efficacy of work practices and actively seeks avenues to enhance the patient experience.
6. Monitors and follow-ups with patients who have not continued through with maintenance program. Contacts individuals to assess patient status, educate the patient on the benefits of on-going healthcare and encourage scheduling of regular appointments. Actively seeks opportunities to promote KKT initiatives and solicit referrals from existing patients.
7. Tracks key milestone events for patients (i.e. birthdays, anniversaries, deaths, etc.) and informs attending physician for the purpose of further enhancing the patient experience.
Job Details
| Date Posted: | 2016-09-26 |
| Job Location: | Manama, Bahrain |
| Job Role: | Healthcare/Medical |
| Company Industry: | Healthcare, other |
Preferred Candidate
| Career Level: | Entry Level |
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