Job Aim:
To provide a professional and efficient customer services on the full range of the British Educational services Agency 's services activities and services and to meet Customer Service Excellence standards in all communications with customers, be that through direct interaction or virtually.
Background and environment:
The British Educational Services Agency (BESA), the first Educational agency of its category in Egypt, is dedicated to providing access to international educational institutions and experiences for students from Egypt and the Arab world.
BESA was established initially to assist and provide access to high quality British educational
institutions as the UK is justifiably seen as one of the foremost providers of quality education and
training in the world and then expanded to partnership with other international educational
Providers from over 18 Countries.
We are currently operating in Egypt - Kuwait - Sudan and we will be expanding our work in more countries from the MENA region.
Our services include:
• University Placement • Language Programs abroad
• Pre-university preparation programs • Summer schools and camps
• Visa Application assistance • Boarding schools
• Organizing Educational fairs • Accommodation placement
Accountabilities, responsibilities and main duties:
All enquiries received in person or by mail/e-mail are dealt with in a friendly and professional manner. This includes all enquiries whether face to face, email, Skype and telephone. All enquiries (written and oral) are responded to according to Customer Service Excellence standards and always work to exceed customer satisfaction.
1. Counseling and Advising Services
• Provide BESA customers including student and parents with accurate and professional counsiling and advising servcies to help students choose the best suitble study abroad destaination that meets their academic and financial capablities.
• Assist students with their university applications, help them gather and prepare the required documents for their choice of programs.
• Prepare and organise meetings with international schools in 6th of October and sorounding area
• Assist student with their Visa applications and prepare them for Embassy interviews.
• Help students with other relvant services such as flight booking etc…
2. Customer Service Delivery
• To assist with the delivery of BESA service to corporate standards which meets the needs of internal and external customers to enable the company to meet their agreed annual targets?
• Assisting in answering all types of enquiries relating to BESA Services and Activities in Egypt.
• Respond to all types of customer enquiries - Face to Face, Telephone, Emails, and Skype.
• Help the marketing officer to organise meetings and presentations in international schools
• Help in organising and Participate in all BESA events and activities.
• Contacts database are maintained accurate and up-to-date
• Ensure all materials and displays are always up to date and shelves are accurate appropriately
3. Registration & Finance
• To register customers and to collect admin fees from customers.
• Use relevant systems to maintain records on the system & complete daily reconciliations.
Job Details
| Date Posted: | 2016-06-07 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Education, Training, and Library |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | Bachelor's degree |
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