• Adhere to their scheduled shifts within the set boundaries
• Ensure adherence to set processes and utilization of relevant knowledge basis while handling transactions
• Complete necessary documentation related to all transactions with minimal deviation
• Understand specific customer needs and offer the most suitable products / services
• Escalate customer complaints and queries wherever necessary, according to agreed SLAs
• Complete appropriate skill verification tests on time
• Keep self-updated on account products, offers and processes
• Make suggestions for process improvements to team leaders and supervisors using insights from customer experiences
Job Details
| Date Posted: | 2015-11-11 |
| Job Location: | Egypt |
| Job Role: | Customer Service |
| Company Industry: | Sales |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Egypt |
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