About the Job:
- Answer calls and respond to CRM and emails
- Route calls to appropriate resource
- Manage and resolve customer complaints
- Identify and escalate priority issues
- Follow up customer calls where necessary
- Produce call reports.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Provide needed information about the company and its projects for the clients.
- Maintains call center database by entering information.
Job Details
| Date Posted: | 2015-11-11 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Female |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Bachelor's degree |
Apply Now - Jobs in Egypt - Customer Service Jobs in Egypt - Search All Jobs
المصدر Jobs in Egypt | Bayt.com