• • Proposing strategies for the business development of the travel agency.
• • Maintaining the financial account details and other budgetary reports of the agency.
• • Analyzing the reports to ascertain the growth of the agency and if needed, employing better work strategies to improve the business aspect of the agency.
• • Maintaining the up-to-date information on the travel operations and transport mediums like trains, airlines and also buses.
• • Facilitating the customers in the booking of tickets and accommodation arrangements.
• • Managing the travel agency work activities and devising new tour and travel plans and packages.
• • Coordinating and guiding the agency staff to work for the customer satisfaction and development of the agency.
• • Promoting and marketing the business, sometimes to new or niche markets.
• • Managing budgets and maintaining statistical/financial records.
• • Selling travel products and tour packages.
• • Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism.
• • Taking part in familiarization visits to new destinations in order to gain information on issues and amenities of interest to consumers.
• • Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance.
• • Dealing with customer enquiries and aiming to meet their expectations.
• • Overseeing the smooth, efficient running of the business.
• • Constantly motivating the sales team to hit their targets and ensure the profitability of the company.
• • Meeting regularly with team leaders to give them sales figures and plan how they approach their work.
• • Meeting company directors who advise on strategy and finding out about any local issues and future trends.
• • Overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training.
• • Organizing incentives, bonus schemes and competitions.
• • Communicating with sales consultants and providing encouragement, help and advice.
• • Dealing with disciplinary matters and customer complaints.
•
Job Details
| Date Posted: | 2015-04-14 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Management |
| Company Industry: | Hospitality/Tourism/Travel |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree |
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