Ensure implementation of highest quality levels and SLA compliance of the Contact Center vendor;
- Monitoring the Contact Center quality standards and KPIs.
- Providing performance reports about the Contact Center.
- Auditing agents’ recordings and investigating customers’ complaints.
- Preparing and coordinating new services trainings.
- Validate the Satisfaction surveys (End user and Stakeholders satisfaction).
- Ensuring Contact Center vendor Team Leaders /Supervisors knowledge training.
- Coordinating with the Contact Center vendor the daily issues of each service account.
- Coordinating training of new services from the service provider to the Contact Center agents.
Job Details
| Date Posted: | 2015-03-15 |
| Job Location: | Doha, Qatar |
| Job Role: | Technology/IT |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Entry Level |
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