To create outstanding customer confidence in the service offered by NBK Automobiles -Mercedes Benz Qatar by ensuring a professional performance and exceptional commitment to customer care & to maximizing service sales and company profitability.
• Schedule Service Appointments.
• Obtain customer & Vehicle data and reviews vehicle history prior to the arrival of the customer.
• Greeting the customer in a timely manner.
• Answer customer calls in timely Manner.
• Advice the customers on the care of their car and the value of maintaining their vehicles in accordance with MB Specification.
• Notify Team Leader of Incoming work and Check on the progress of repair whole day of all the Job cards created.
• Provides Accurate and complete written cost estimates of labor and parts.
• Contact customers if any changes in the Job card need to be done and advice those on the reason for change.
• Implement and maintain service marketing programs.
• Maintain Professional appearance.
• Maintain high customer satisfaction.
• Ensure final inspection has been carried out before delivering the car to the customer.
• Personally hand over the car to the customer and ensures the customers satisfaction is met.
• Explain the complete work done by the service team and also the charges for the customer.
• Ensure customer vehicle is clean and well serviced before the delivery of the car.
• Ensure the customer is well informed of any delays in the service timings and hand over of the car.
• Carry out temporary assignments given by the managers as required.
Job Details
| Date Posted: | 2014-06-11 |
| Job Location: | Doha, Qatar |
| Job Role: | Customer Service |
| Company Industry: | Automotive |
| Joining Date: | 2014-08-01 |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Female |
| Nationality: | United Arab Emirates; Albania; Australia; Bosnia and Herzegovina; Bulgaria; Bahrain; Belarus; Canada; Czech Republic; Djibouti; Algeria; Estonia; Egypt; Great Britain (UK); Croatia (Hrvatska); Hungary; Ireland; Iraq; Jordan; Comoros; Kosovo; Kuwait; Lebanon; Lithuania; Latvia; Libya; Morocco; Moldova; Montenegro; Macedonia; Mauritania; New Zealand; Oman; Poland; Palestine; Qatar; Romania; Serbia; Russian Federation; Saudi Arabia; Sudan; Slovenia; Slovak Republic; Somalia; Syria; Tunisia; Ukraine; United Kingdom; United States; Yemen |
| Degree: | Bachelor's degree / higher diploma |
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