Customer Service currently operates in ten countries across the Middle East and North Africa and works closely with colleagues in Russia, Turkey and Central Eastern Europe to help build consistent customer service standards and experience across Alshaya. The Customer Care Team ensure great customer service is at the heart of Alshaya's business, the team captures and analyses customer feedback and experiences through a number of initiatives and run support, incentive and training activities to consistently improve the customer experience and ensure a fast and first class service recovery when needed. In addition the Team manages a number of internal programs to identify and recognize individuals who have demonstrated excellence in customer service.
The Role:
The role of a Customer Service Officer is primarily focused on providing high quality customer assistance. You will respond to various inquiries through sourcing, scheduling, deploying and debriefing. You will also assist Area Managers with the daily operations of the division and bring about new initiatives while acting as an ambassador for the department and the company, role modeling excellent customer care at all times.
Qualifications & Requirements:
- Excellent customer care skills with a passion for delighting customers- Good communication skills in English are essential. Arabic is a plus- Excellent computer skills with proficiency in PowerPoint and Excel- Excellent data mining abilities and attention to detail- Must be innovative, with the ability to produce new ideas which drive success.
M.H. Alshaya Co. is a leading international franchise operator for over 70 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 2,600 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.
Alshaya's stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 40,000 people from over 110 nationalities.
Job Details
| Date Posted: | 2014-06-24 |
| Job Location: | Kuwait |
| Job Role: | Customer Service |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Entry Level |
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