As an Assistant Shop manager you will be responsible for:
Sales Achievement
- Be present in the shop floor to generate sales and also handling VIP customers.
- Conduct sales analysis, follow up on market trends and monitor the competition’s activity
- Propose ways to improve the business: in store merchandizing, opening hours, product mix…
- Produce quantitative and qualitative sales report
Customer Service
- Identify customer potential needs and use initiatives to meet those needs
- Ensure consistency in customer service delivered and handle all complaints
- Ensure building, maintaining and using the customer data base.
Stock Management
- Enter all received goods and ensure stock control and proper record of all stock movements
- Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action
- Prepare for the inventory.
General Operations
- Coordinate with the back office in regards of new launches, in store animation or renovation and provide feedback accordingly
- Follow up on different issues with Mall Management such as permits and security
Merchandising
- Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
- Implement all merchandising as per the brand’s visual merchandising guidelines
- Conduct daily walkthroughs to check presentation standards.
Man Management
- Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
- Manage, engage and delegate the responsibilities of the team reporting to him/her
- Responsible for coaching and training own team members.
Operations
- Check sales figures, assist in pricing adjustments
- Organize shop layout, merchandise and display items effectively on shelves
- Decorate and animate window displays as per the brand standards and guidelines
- Conduct regular checks on the organization and cleanliness of the stock room and shelves
- Ensure staff compliance and proper implementation of procedures
- Ensure smooth and effective running of daily activities
Communication with Store / Retail Manager
- Prepare, discuss and set staff monthly objectives
- Coordinate stock transfers and present monthly feedback on product movement
- Discuss staff related issues such as annual leaves, confirmations…and ensure proper adherence to policies in practice
- Provide relevant reports on periodic sales, stock movements…to assist in Buying/buying reviews if necessary
Job Details
| Date Posted: | 2014-06-19 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Sales |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Mid Career |
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