About the Business:



hr.connect operates in a HR Shared Service environment, a central unit providing HR related services to a user base size of 12, 000 Employees, Manager and HR Business Partners in Al-Futtaim.



hr.connect being the one stop centre for all HR related matters and transaction activities. HR Associate acts as first point of contact supporting a user base of approximately 12,000 employees, managers and HR Business Partners in UAE, Bahrain, Oman, Kuwait and Qatar seeking assistance in HR Policy and processes, transactions, and Self Service portal namely ESS (Employee Self Service) and MSS (Manager Self Service).



About the Job:



We are currently looking to recruit an experienced HR Associate to work from our HR Shared Service Centre based in Dubai Festival City. Reporting to the HR Contact Centre Manager, your key responsibilities are to manage all requests coming from the business via multiple contact channels and record these in CRM and provide advisory to all HR processes and policies and hr.connect self-service functional related queries within the target service levels.



Your duties will include:

* Answer inbound calls professionally and complete call logs in real time.

* Manage 50 KPI non-call requests a day.

* Record all requests and customer activity in CRM within the target service levels.

* Provide outstanding service via all communication channels.

* Display levels of expertise in specific functional area mainly HR processes, policies and hr.connect self-service.

* Promptly resolve majority of requests and routes complex cases or data maintenance to concerned team, using designed support tools and defined procedures.

* Ensure quality of responses by providing consistent and accurate information at all times.

* Responsible to protect data privacy at all time and adhere to confidentiality requirements.

* Handle and resolve customer complaints


Job Details






















Date Posted: 2014-07-28
Job Location: United Arab Emirates
Job Role: Human Resources/Personnel
Company Industry: Human Resources


Preferred Candidate










Career Level: Mid Career


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